Customer Centered Relationships and Service Assessment
What’s Your Customer Service EQ?
Effective business is dominated by client centered service and value. The only sustainable competitive advantage is an organization’s ability to develop and sustain meaningful relationships with a dynamic client base.
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Customer Service Quiz
Answer the following questions with agree or disagree. Be honest and stick with your first answer. There is no “right or wrong” answer; this is an assessment of your current Customer Centered Relationships.
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Interpret Your Score:
Scores of 11-15: You do a fairly good job. You’re on the right track. Fine tune for better connection.
Scores of 7-10: You need improvement; you have great opportunity for real relationship gains.
Scores of 6 or below: You need to take time to connect and understand others. Your relationships are weak and lack positive energy.
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Question 1 of 15
I enjoy talking with both clients and prospects to understand them better.CorrectIncorrect
Question 2 of 15
People see me as up-beat and outgoing.CorrectIncorrect
Question 3 of 15
I adapt to different personality styles when I listen.CorrectIncorrect
Question 4 of 15
I make a point to capture information, confirm understanding and clarify concerns.CorrectIncorrect
Question 5 of 15
My questions are active and insightful.CorrectIncorrect
Question 6 of 15
People know I am interested by the tone and quality of the questions I ask.CorrectIncorrect
Question 7 of 15
I am personally involved in helping clients find good solutions.CorrectIncorrect
Question 8 of 15
I genuinely care about the people I serve.CorrectIncorrect
Question 9 of 15
When there are differences of opinion, I keep an open mind.CorrectIncorrect
Question 10 of 15
I look for problem solutions in which everyone can win.CorrectIncorrect
Question 11 of 15
I am willing to express a differing point of view.CorrectIncorrect
Question 12 of 15
When people talk, I make a point to note both verbal and nonverbal signals.CorrectIncorrect
Question 13 of 15
I focus on customers when they speak and am not easily distracted.CorrectIncorrect
Question 14 of 15
I am curious and interested in expanding possibilities to solve problems.CorrectIncorrect
Question 15 of 15
I can relate to customers and empathize with their concerns.CorrectIncorrect